Responsible for collaborating with leadership/management to drive culture change to ensure that every patient, visitor and employee experience is in conjunction with the Aspirus mission, vision and values. Identifies patient satisfaction issues and trends which may require resolution through the continuous quality improvement process. May lead and/or serve as a representative on such groups. Utilizes the performance improvement process in identifying and collecting data on key indicators and improving work processes related to the patient experience.
Minimum of an Associate’s degree required. Knowledge of the principles of process improvement, data analysis and customer service preferred. This position requires travel between Laurium, Ironwood, Iron River and Ontonagon and could be based out of any of these four physical locations, depending on the preference of the candidate.