Contact Center Representative

UPPCO seeks a dedicated individual to join our team in Ishpeming, Michigan as a Contact Center Representative.

 

As an UPPCO Contact Center Representative, you will be responsible for the efficient handling of residential and commercial billing, collections and call handling.  Primary responsibilities include:

  • Handle inbound/outbound customer contacts by phone, email, mail, fax or web chat
  • Process residential and commercial billing to ensure accurate and timely billing
  • Perform credit and collection activity on residential and commercial accounts including inbound/outbound calling and scheduling of disconnection activity
  • Process collections activity including bankruptcy, small claims action, fraud investigations, MPSC complaints, and disputed bills
  • Respond to callouts related to customer power outages 24x7, 365 days/year

 

COMPENSATION/BENEFITS:  $18.93 per hour plus a comprehensive benefit package.

 

WHAT YOU NEED TO BE SUCCESSFUL.

  • 2 or more years’ experience delivering exceptional customer service, required.
  • Experience with billing or collection processes, preferred.
  • Proficiency with computers and Microsoft Office (Word, Excel, Outlook), required.
  • Familiarity with utility processes, tariffs and regulations, preferred.
  • Experience with Contact Center/Call Center operations is helpful.
  • Ability work overtime, call-outs, shifts, holidays or weekends, when necessary.
  • Excellent time management, organization and communication skills.
  • A positive, motivated attitude that works well with little direct supervision.
  • Possess a valid Michigan driver’s license.
  • Must reside within 30 minutes of UPPCO’s Ishpeming, Michigan Contact Center.

 

INTERESTED? Applications being accepted online at uppco.sdsjobs.com

 

ABOUT US. UPPCO is a regulated electric utility delivering safe, reliable energy to about 54,000 customers in 10 counties of Michigan's pristine Upper Peninsula. Our assets include 7 hydroelectric renewable energy generation facilities that also offer public recreational opportunities on land and water, 2 combustion turbines providing a total generation capacity of approximately 80 megawatts, 3,300 miles of electric distribution lines, and 58 distribution substations.  Learn more at uppco.com